Shipping Policy

At Huaihua Danhua E-commerce Co., Ltd., we strive to provide a smooth and efficient shipping experience for our customers. Below is a detailed overview of our shipping procedures and policies.

1. Order Processing Time
Orders are processed within 1-2 business days, excluding weekends and holidays. Orders placed after 3:00 PM local time will be processed the following business day. You will receive an email notification once your order has been shipped.

2. Shipping Methods and Delivery Times
We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time of 7-14 business days.
  • Express Shipping: Estimated delivery time of 3-5 business days.
  • International Shipping: Delivery times vary depending on the destination and customs processing. Typically, delivery is within 10-21 business days.

Please note that delivery times may vary due to factors outside of our control, such as weather conditions, customs delays, or local postal service efficiency.

3. Shipping Charges
Shipping fees are calculated based on the size, weight, and destination of the order. You can view the exact shipping charges during the checkout process before finalizing your purchase.

  • Free Shipping: We offer free standard shipping on orders over a certain amount (please check our website for current threshold).

4. Shipping Restrictions
We currently offer shipping to most countries worldwide. However, there may be certain locations where shipping is not available. If your country is not eligible for delivery, you will be notified during checkout.

5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website. Please allow 24-48 hours for tracking information to be updated after dispatch.

6. Customs, Duties, and Taxes
For international shipments, customs duties, taxes, and other import charges may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping fees. We recommend that you check with your local customs office for more information regarding these charges before placing an order.

7. Undeliverable Packages
If a package is undeliverable or returned to us due to an incorrect address or failure to claim, we will contact you to resolve the issue. You may be asked to pay additional shipping fees to have the package re-shipped.

8. Lost or Damaged Shipments
If your order is lost or damaged in transit, please contact us within 7 days of receiving your shipment notification. We will assist you in filing a claim with the carrier and either replace the damaged items or issue a refund, depending on the circumstances.

9. Address Changes
Once an order is processed and shipped, we are unable to change the delivery address. Please ensure that all shipping details are accurate before confirming your order.

10. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please contact our customer service team through the contact page on our website. We are here to help!