Refund and Returns Policy
At Huaihua Danhua E-commerce Co., Ltd., we want our customers to be completely satisfied with their purchases. If you are not satisfied with your order, we are happy to assist with returns and exchanges as outlined in this policy.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused, and with all tags still attached.
- The item must be returned within 30 days of receiving your order.
- Items that are personalized or made to order are not eligible for returns.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team through our website’s contact page to request a return authorization.
- Provide your order number and reason for the return.
- Once your return is authorized, you will receive instructions on how to return the item.
- Please ensure the item is securely packaged to prevent damage during the return process.
3. Refunds
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please note that the processing time for refunds may take 5-7 business days depending on your payment provider.
4. Exchanges
If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired item. We do not charge for exchanges, but the customer is responsible for return shipping costs.
5. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Items marked as “final sale” or “non-returnable”
- Personalized or customized items
- Gift cards
6. Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping expenses.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a free return and issue a full refund or replacement.
8. Damaged Items
If your item arrives damaged, please report the damage to us within 7 days of delivery. We will assist you in resolving the issue by offering a replacement or refund.
9. Late Returns
Returns received after the 30-day return window will not be accepted. No refunds or exchanges will be issued for late returns.
10. Contact Us
If you have any questions or need further assistance, please contact our customer service team through the contact section on our website.
